Hielo y Carbon

“Impecable todo, buena comida y el lugar preciosos.”

Talar Festekjian★★★★★

What an incredible dining experience at Hielo y Carbón at the Hyatt Centric Madrid! The food was absolutely terrific, and the service was exceptional. Our son has severe food allergies to gluten, nuts, eggs, sesame, and dairy, so dining out can often be stressful. From the moment we arrived, the staff took his allergies seriously and made us feel completely at ease. We were so impressed that we returned for dinner a second night in a row! A special thank you to our server, Seif, on the first evening. He was attentive, professional, and took the time to carefully review our allergy card and f

Shaban Asim★★★★★

One of the best fine dining experience in Madrid. Our server Saif made the birthday dinner experience a wonderful one. High quality service, good food, nice environment.

Bei Dong★★★★★

We dined at 5 Senses inside the Hyatt Centric Madrid and loved every minute. The menu blends classic Spanish flavors with creative touches, plated beautifully and paced just right. Each course arrived at the perfect temperature with clean, balanced flavors—nothing fussy, just confident cooking. A special shout-out to Romer and Savier (from Morocco). They introduced every dish with context, suggested excellent drink pairings, and checked in at the right moments—attentive without hovering. Their warmth and conversation turned dinner into an experience. Elegant room, relaxed vibe, fair pricing

Delia L.★★★★★

Nestled in a truly special corner of Madrid, this place offers breathtaking views of Gran Via street that will leave you in awe. The dining experience is a delightful journey for the senses, showcasing exquisite 5-sense food dishes that tantalize the palate. The ambience is equally enchanting, creating a perfect backdrop for an unforgettable meal. The staff is not only professional but also incredibly friendly, making you feel truly valued as a guest. Don't miss the chance to savor both the culinary delights and the warm hospitality in this remarkable spot!