Marks & Spencer

“Food hall is fantastic a bit chaotic when busy and it could be bigger”

Jason Ross★★★★

Stopped for lunch and really enjoyed it, smallish menu but some really nice items available from the fridge and bakery table, spiced tumeric latte was the highlight ⭐⭐⭐⭐

Brian Rafferty★

I usually shop at Marks & Spencer and have always found the quality and service to be excellent. Unfortunately, this Christmas was very different. I placed an online order for Christmas food and collected it on the 23rd. When we went to use the Prawn Marie Rose on Christmas Day, it had clearly gone off, despite being properly refrigerated. It was completely unusable. I contacted M&S immediately and provided my online order confirmation, which clearly shows the order number and collection date. However, I was repeatedly asked for receipts and packaging that had already been thrown away, which

Jake Miller★

Atrocious customer service around 740pm tonight from all self service staff.so patronising and cold .as is usual at that branch. Blonde girl who looks underage to be selling booze in first place , told me that she cant serve me due to smelling of booze(one beer deep).asked for manager. An old woman came up and said "whatever she said ". Asked if she was manager .she said no .so fully misled/lied to by blonde girl. Asked for manager. He came up. I asked if i seemed intoxicated .no answer.he said he will go with what staff said which is ridiculous.and lacked a backbone I walked away after saying

Andy Stewart★★★★

Great quality and better prices in 2019 are a good enticement to shop, particularly for essentials. Service is always good. It's not the biggest M&S in Edinburgh and perhaps tries to stock a bit of everything e.g. cards, wrapping paper, candles etc. to the detriment of clothing lines. Bureau de Change, Food Hall and a revamped cafe are also co-located in the building. Parking immediately adjacent is always busy and just requires patience. However a recent change to the till area, will be carnage at Christmas, if it stays as is. Even relatively quiet today and the queue was obstructing the