Panera Bread

“Super friendly staff and the food was perfect.”

Joey Mane★

Most Panera Bread locations consistently provide excellent customer service and hospitality. However, when venturing outside of your usual spots, you may encounter an employee or crew who falls short of the Panera Bread standards. During a recent trip to Aurora, Illinois for work, I experienced an unexpected issue with the Panera Bread app. Despite glitches being common within the app, this particular incident was unprecedented. Seeking assistance at the 1450 Douglas Rd., Oswego, Illinois location, the manager's response was disappointing. Despite my simple request for help, she displayed a po

Rakesh Yeddula★★★

Everything is great, but the drive-thru orders are not being managed efficiently. The wait times are often quite long, and it seems that the designated drive-thru reserved parking spaces are not being utilized properly. Improving this process would greatly enhance the overall customer experience.

Brian Ilic★

Ordered a Greek salad. Got home never checked since I saw a signed checklist on the bag. First off the bread it came with wasn’t even wrapped just thrown to roll around in the bag. No fork or knife but it was checked off on the list and no napkins even though they checked it off. Second bite had slimy rotten lettuce. Some paneras are good this one always is an issue. Word of advice drive further west to the one in Yorkville or Naperville. I wouldn’t be sad if this location closes.

Margaret Bass★★★★★

I ordered the autumn squash soup. It was wonderful. My husband got pick 2. He got the chili and the chicken blt sandwich. He was very happy with it. Update 2/19/26. Today we went to Panera bread for lunch with 5 other seniors. We all had a coupon so the senior center would receive 20% of our total bills. But no one who worked there knew how to give us the credit. The manager on staff said we had to place the order on line. But when we did that there wasn't anything to push to get the money credited to the senior center. So we did stay and eat. But none of us will be back, we feel it was a tri