Pollo Tropical

Kash Bando★

WOULD GIVE 0 IF I COULD. HORRIBLE MANAGEMENT!!!! So I order the same exact thing for me and my bf every time we eat here. So you would expect every single time it’s the same total. Today I was surprised to find out my order is now almost $10 dollars more than what it usually is. I asked for a receipt upon receiving my food because I was in such shock. After overlooking I realized the manager taking our order, tried to charge me not once but TWICE for an individual order of corn when all I asked for was extra corn on ONE tropichop . I came inside in confusion attempting to correct the situation

joanna destine★

I recently came to this pollo September 9, 2025 at approximately 12:18pm. My order was horrible. I ordered a quesadilla, something so simple. It was the most digusting thing I’ve ever had! The cheese was not cooked at all! Very hard, like it was fresh out the freezer and they microwaved it for 30 seconds. My server was Ana! Employee number 470593. I wouldn’t recommend this pollo at all. They don’t care about the quality they are giving their customers. They don’t deserve any stars. However, I couldn’t leave a review without putting one. -100000/000. I need someone held accountable and I need m

Mark Denver★

Cashier at drive-thru with septum nose ring has no business dealing with customers. Bad attitude. Won't even take accountability for screwing up order. Ordered a tropichop but brings me a chicken platter and says I ordered it. Told me thats what she repeated on the mic. Chick is crazy. Order not even close to sounding the same. Then when I asked where's my change, she gets the manager and tells her that I was yelling at her for asking for my change. I dont understand this younger generation but they are not fit to work with customers.

Alexander Brian★★★

Customer service is horrible and the young man taking the order sounded like he was tweaking. I don’t understand the hostility to customers. Where that no Customer means you have no job. This establishment has no revenue. Clearly not because Management would do a better job at explaining how this cycle works completely unimpressed. Before their corporate takeover, Pollo was not like this at all.