Steak 'n Shake

luvnlyf chick★

RUDE STAFF! Went through the drive-through and ordered two hot dogs, a fry, and a drink. Got to the window. They finally handed me my food. I was missing one of the hot dogs. She said she didn’t bring it up, so I paid for one. After that, she was so rude. She didn’t even acknowledge me. It was transactional, no customer service at all. I don’t appreciate being treated that way as a customer. I asked for extra mustard packets. I didn’t get them. I had to ask a second time and got two little packs. I’m a mustard person. I like a lot of mustard on my hot dogs, so I had to ask her for some more. S

Jerri★

Worst Steak and Shake experience ever. Took 25 minutes to get my order. Cold bun was never heated. Meat lukewarm. Hope I don’t get food poisoning tonight!! Fries were good and hot and they got our order correct were only positives. Had to order my own food and first kiosk wouldn’t accept my payment . Not an employee in sight to assist. The “no hands on approach” at this restaurant fails miserably. Women’s bathroom in desperate need of attention. There were many mad guests in the restaurant, and many had waited a long time for wrong orders. Managers need to re-evaluate the way things are do

Curtis Hasse★

I'd like to start out by saying that I grew up loving Steak 'n Shake from the early 1960's. I came back to St. Louis to visit family, etc. and I was eager to go to a Steak 'n Shake again. I was surprised to find no one at the front counter. Instead, we found a kiosk that says.. "Order from the kiosk for dine in or take out". There was nobody around the front area, so we started ordering from the kiosk.. I had a question about ordering, etc. so I called out to the line cook since nobody else was available. A man came out and stared me down while I was asking my question. I had to ask him two ti

Destiny Scott★★★★★

This is one of the nicest Steak N Shakes that we have been too. The restaurant was very clean, the staff were polite, and the food came quick. Also one of the few places I've seen still use the old glass shake glasses!