McDonald's

“Food came out piping hot.”

Faizul Sibdhanny★★★

Usually a good experience and thankful for the Gomez Family for opening their locations in Western Mass. However when they screw up your order or forget a menu item they are hesitant to replace it on your next visit. When you call to let them know they forgot something no one ever answers the phone. The employees are mostly hard workers and probably just listening to management, however if they forgot something from my order and I’m calling to let them know they should replace it next time, reimburse you, or provide an extra item. But if I sit in line and double check my order I would be the

Angela G.V.★

This location has ongoing issues with cleanliness, professionalism, and management. The store is often dirty, and staff behavior is disrespectful. I’ve witnessed homeless individuals being treated very poorly, which is upsetting and unnecessary. Management does not seem to correct or care about how employees speak to or treat people. During my most recent visit, I was a paying customer who ordered food and went to use the restroom. There were other individuals in the restroom area who were not associated with me and appeared to be causing a disturbance. Management called the police, which I u

Jennifer Herrera★

The only McDonald’s around the consistently tells you to pull up while they make your food. Always waiting at least 5 mins for food. While waiting you have to deal with drug addicts knocking on your window asking for money and yelling at you when you don’t have anything.

Isabel Hiersche★

We ordered a sundae, a bacon McDouble, and 2 double cheeseburgers and came out with 2mcchickens and a small fry. I love how they told us what we wanted. What’s the point of ordering? 🤣 (overnight shift)