Waitrose & Partners

“Also got a good wine selection and cafe with toilets”

Jonathan Jones★★

This review is about the Northwich branch cafe, the supermarket itself is superb. The cafe is dreadful. They will forget your food then when reminded bring it cold and sometimes not even what you ordered in the first place. They even forgot my coffee once and didn’t know what I’d ordered when I reminded them. We often use the shop and it would be lovely to sit with a nice coffee and a snack but we’ve given up now, we shop and then move on for a coffee elsewhere

K H★

The experience at the cashier area was disappointing and unprofessional. I felt uncomfortable with the way I was spoken to, and it did not meet the level of customer service I would expect. This experience left a negative impression, and I hope the business can improve its customer interactions in the future

Leona Evans★

Hot chocolate that in ordered with whipped cream and marshmallows came without. It looked disgusting and tasted like bland milk. This is totally unacceptable as it was only me and one other customer so it cannot be blamed on being too ‘busy’.

Ollie56★★★

Expect to pay top prices here, and you’ll probably find items here that you won’t find anywhere else. But why pay over the odds for basics when a perfectly good alternative is available within a few hundred metres? There is a cafe in this store that we’ve used often, but the customers toilets are a disgrace and have been for a while. C’mon, Waitrose sort this out. It’s turning pleasant experience into a poor one. Staff throughout the store are always helpful and courteous…otherwise this rating would be 1 star….