Dunkin'

Jasmine Philippe★★

The service is always slow because they only have one person working at a time most days. The one employee is taking the order, making the drinks & preparing the food which makes the wait time much longer. One time they ran out of the syrup flavor I wanted and the drink came out bad. Today I went and ordered a hot matcha and after I paid, the employee told me she could only make it with ice and not hot. She didn’t tell me why but I’m assuming a machine must not have been working or she didn’t know how to use it. I asked for a refund and she didn’t know how to process one through the register.

Katrina★★

The worst customer service I've ever received anywhere. They got my order wrong at the drive-thru. So, I had to go in, and the lady with long nails was upset that I came inside. She corrected my order, but with attitude. She should be glad to have a job; I'm sure someone unemployed would love to switch places with her.

Paul Jackson★★

The staff was friendly, but unfortunately the espresso machine was broken, and there was no notice of this before placing my online order. I stood waiting for my drink for about five minutes before overhearing the cashier tell another customer that the espresso machine was down. I then asked for a refund and was told that only a manager could process it, but the manager wasn’t coming in that day. I was advised to contact customer service instead. While I wasn’t happy about it, I agreed. After leaving the store, I called customer service only to find out they were closed. As a result, there was

Joshua Tarrington★

If I could give this Dunkin’ location zero stars, I absolutely would. The customer service here is awful, especially for DoorDash customers. Staff were dismissive, unhelpful, and clearly had zero interest in resolving a very simple issue. It felt like doing the right thing for a customer wasn’t even an option—because no one here is empowered, trained, or willing to care. The ownership is a complete joke. When employees act this way consistently, that’s a leadership problem, not an individual one. Whoever owns this store should seriously consider selling it, because they have failed to create