Shake Shack Upper West Side

“The person who brought our food to the table was very personable and polite.”

RostRoss★★★

The rating was a three. In my rip burger, there was way too much barbecue sauce, so it was unpleasant to eat. Also, a girl in our group ordered a dish because she has a gluten allergy, and they put a bunch of cheese in it, so they had to redo it. And they also didn’t give us any napkins. So, the service was so-so, and the food as well. But the interior was beautiful. Also, the restroom was awful, small, and on the first floor it smelled like some kind of dampness; the table also smelled the same way.

Georgia Psarra★★★

Good food, but the environment and service are unacceptable. To be fair, the burger patty was truly crispy and delicious. However, the place itself was filthy and neglected, with trash scattered all over the floor. The staff was incredibly rude and had a prejudiced, almost racist attitude toward a tourist who simply asked how the ordering system works. It’s also quite expensive considering the very small portions. I wouldn't necessarily tell you to stay away, but I definitely wouldn't recommend it.

Mxs★★★★

Good spot for a quick bite. The burgers are tasty and consistent with other Shake Shack locations, and the shakes never disappoint. Service can be a bit slow during peak hours, and seating inside is limited. Staff are generally friendly, however when I asked for a drink without ice, the woman at the counter reacted rudely, which made the service feel less friendly.

Gerard Smith★★★★

Food was very, very good. Staff were also very good. Burger was medium; perfect! Not over done. Sat down stairs and staff was attentive; cleaning and serving. Glad condiments were downstairs too. Two issues though. Major one was bathrooms that were filthy and hand soap dispenser was broken. Minor issue was I was notified food was ready early, and it was not. I went back up the stairs through heavy traffic and food was not ready. Went back downstairs and attendant did not our table tent number and radioed the upstairs team with where we were sitting (downstairs).