Chipotle Mexican Grill

“the food was delicious, the service was top-notch, and the staff was lovely.”

Mike Aoun★★★

We went there for lunch and it was okay. It felt messy to eat but it was fine. Food was okay and place was crowded, finding a seat was a bit hard.

Kishan Sthankiya★★★

Some consistency and customer service improvements needed. Staff were clearly busy, with 4 groups waiting to order behind me. Not one smile from the four staff members I spoke with, which was a shame. All my tacos had a small smear of Sofritas as the container was running low, with no such issue with the person who ordered two minutes later when it was refilled. I wasn’t asked if I want anything else after ordering the mains. The cashier was visibly annoyed when I asked for chips and salsa before paying.

ruweyda Mahamud★

I am writing this review to raise a serious concern about one member of staff. Every time I am served by this lady, I am met with unnecessary attitude and a lack of basic customer service. She is consistently dismissive, disrespectful, and speaks to customers in a rude manner. The rest of the staff are normally polite, friendly, and professional, which is why my experiences with her stand out so negatively. Unfortunately, whenever I see that she is serving, I already know that my experience is likely going to be unpleasant. Customer service should make customers feel welcome and respected, bu

Ahmed R. Al-Absi★★

I’ve visited this Chipotle branch in Westfield several times, and I’m surprised I’ve never left a review until now. My experiences have been mixed, but they all share one common issue: the service is absolutely rubbish. The food quality is inconsistent—sometimes it’s good, other times it’s disappointing, which makes it hard to rely on. On top of that, the atmosphere is always very noisy and chaotic, making it quite annoying and uncomfortable during every visit. Overall, this branch really needs to improve its service and consistency.