Panera Bread

“I go here three times a week and love the vibe, staff, and food.”

Jamie Mattingly★★★★★

Best thing I did today was Panera Bread!! Jazzy Jeff the customer service advocate helped me get my order in. It’s been awhile since I’ve been in a Panera and first time I have visited the downtown location. I was a little overwhelmed by all the changes ( it’s been 10 years since my last visit). I ordered the oatmeal with strawberries and a raspberry tea. Exactly what my stomach needed!!!! I’m feeling better and wanted to share my experience with others. Derrick, who is a new manager, greeted me at my table and made sure everything was okay. Thanked him and said I was having a great experienc

B. Garvin★

Earlier today, I purchased a bacon, egg, and cheese croissant sandwich and was appalled to find that the egg and cheese were covered in visible green and dark mold. I immediately contacted the store manager, Katina, to report the issue. While I was refunded for the order, I was disappointed by the lack of urgency and accountability in her response. She offered a half-hearted apology and asked that I return the sandwich—which I did—but upon doing so, she refused to open the bag or inspect the food herself. As someone responsible for food safety and customer well-being, I expected a more serio

Shane Foley★

I don’t like giving bad reviews and I hope to increase it with a different experience. It’s hard to give a good review when you don’t get food. I placed an online order that was supposed to be ready in 15 minutes. The place was VERY busy. They said it would be a 45-60 min wait. That’s great for them but they should honor the orders already in the queue. They spent more time trying to cancel my order than if they just made the salad. This is not ok. Not only did I waste my time, but I’m still hungry.

Ashlee Netherton★

We waited 30 min for our food which was fine cause we had time. I ordered a 4 cheese soufflé. When our order was finally ready they gave me a bacon frittata. I took it back up and she proceeded to tell me that it was correct. This is my go to order and it is obvious the difference. Especially since one had meat and the other didn’t. One had croissant and the other doesn’t. She tried to tell me this is how this particular store makes a 4 cheese soufflé. I was like you make them with out croissant and you add meat? She asked me to show her on the menu and I did. I pointed out the obvious differe