Sam's Chicken

“Nice customer service, delicious food, fun moments”

aisha Farhana★★★

Yesterday, I visited Sam's Chicken near Luton Mall with a friend to buy some food before 1 PM. Overall, the food was very nice, and most of the staff were friendly and helpful. However, I had an unpleasant experience with a man wearing a white shirt, who seemed to be the manager or supervisor. When I casually asked if he could put a little more mayo in my wrap, he replied rudely, saying, "We know how to do that." I felt his response was unnecessary and unprofessional. Good customer service is important, and this kind of behavior can leave a negative impression on customers. Apart from this i

Md.Faisal Hossain Chowdhury★★

The food quality was acceptable, but the main issue was the poor customer service. The tables and floors were dirty, and I was given the wrong order. When I got home, I was extremely disappointed to find items missing. Unfortunately, I have no choice but to leave a negative review. There is significant room for improvement—focusing solely on making money should not come at the expense of customer satisfaction.

Niyas Abdulla★

Me and my friends been here for dining,ambience is really bad,no cleanliness. Have seating of 4 but there is no neatness so we have taken takeaway. Ordered fiery bucket which contains 20 spicy wings,4 strip burger, 4 fries for 24.99£ Quantity is good,but no quality. Chicken wings taste very bad. Burger is ok not up to the mark, fries is good. Not worth for money

E B★★★★★

I went there yesterday evening for the 1st time. I ordered Quarter of roast chicken with chips, salad, drink and loaded rice. Im not fan usually of spicy food but I really really liked their chicken, it was so yummy and not too spicy. Rice was amazing too with that sauce yum yum 😋 😍 and service was fantastic! Guy who served me is so happy and in such a good mood, very friendly, very helpful and we definitely need more places like this! When you feel welcome and appreciated 👏 I will one MILLION percent will be back and I highly recommended this place! Ps I hope they will keep their food and