Insomnia Cookies

“Amazing quality of the cookies, very well heated and amazing service!”

Tiffany Loarte★

Ordered from UberEats two cookies arrived broken neither the place or UberEats would refund me for 2 cookies that arrived broken! What a joke!!! Shame on both of them!!

Nina Vanegas★

Extremely disappointed! On my way to work, going to Grand Central Terminal from Westchester County, I exited the Metro North train @ Fordham to go to Insomnia Cookies about 2:50pm (afternoon). I try to enter, but the door was locked. A young lady looks out from the back, never came to the door, and gave a hand signal they were closed and turned away to disappear where she was no longer visible. No explanation or anything. I tried reaching out to the store via telephone. No answer. That is unacceptable service. Will make every effort to reach out to corporate.

Spafe★★★

I need someone to address this immediately. My last three orders have arrived burnt — not slightly overcooked, but completely burnt and inedible. This is unacceptable. There is no way these cookies were boxed without someone noticing the condition they were in. It feels like because the order was placed through a delivery app, basic quality control was ignored. If I were standing in your store, you would not hand me burnt cookies — so why is it acceptable to send them to paying customers? We are paying higher menu prices, service fees, delivery fees, and tips. There is absolutely no excuse for

TopDog Millennials, LLC.★★★★★

I had an absolutely fantastic experience at Insomnia Cookies thanks to Jose. From the moment I walked in, he brought this warm, upbeat energy that instantly made the visit better. He didn’t just take my order—he elevated it. Jose knew the menu inside and out, offered great recommendations, and somehow made choosing cookies feel like a personalized experience. My order came out perfectly warm, fresh, and fast, and Jose checked in to make sure everything was exactly how I wanted it. You can tell he genuinely cares about giving people a great experience, and that kind of service is rare. If every