Jack in the Box

bayley hernandez★

I called Jack in the Box because I ordered a plain hamburger with only the meat and bun, but instead I was given a cheeseburger, which is not what I asked for. I contacted the store as soon as I noticed the mistake to see if they could remake the order correctly. I was polite and simply wanted the issue fixed. Unfortunately, I was told I would need to bring the incorrect hamburger back to the store. At the time, I was not home and could not return because I had already dropped the food off and was busy dealing with my dog’s broken leg. This was an unexpected and stressful situation, and return

Michael F★

Jasmine messed up a order and got very upset that she had to fix it. Then returned the order with ice cold cheese. When we complained about the ice cold cheese and asked if that was supposed to be that way she said "I guess so"..So again we asked if it could be fixed she gave even more attitude and along with her peers decided to microwave the sandwich to where the paper burned on the bottom and was unable to eat because it was extremely hot. Very unprofessional by the whole team for allowing Jasime to crash out on a customer.

Jackson★

That customer service in general is poor is nothing new, but there's a woman who works at this store who might be the manager. The way she treated me just for asking the bathroom code number—if the owner is serious, she'd be fired.

P E★

Continuous Rude workers, no actually customer service or qualified workers at this store. Please give jobs to people who deserve a job. And don’t upsize anything because you won’t get what you paid for. Waited for my food in the stall like they asked and still got cold fries that were half ways filled. Ridiculous. Spent over $39 and I felt like I didn’t get what I paid for.