Tim Hortons

“Good coffee and great customer service.”

Lexxa Rae★

Whoever was working here at this Tim Hortons on Feb. 6, 2026 @ 6:17pm at 5225 Sheridan dr. Williamsville Ny 14221…..didn’t know what they were doing. I first went to the counter waited there for some time and then ended up having to go thru the drive-thru. Messed my order up and then didn’t make any attempt to fix it at all, stated she didn’t know what she was doing. I don’t understand how this person was even there alone if she didn’t know what she was doing. Didn’t get her name but hopefully you can train your staff better.

Danette★

I went through the drive through last week 2xs around 7:20am both times and spent no more than $5 both times and didn’t realize that my card was being swiped for a total of $40 for the week. When I looked at my bank account for the week I was shocked! I just want to warn people to watch what your card is being swiped for they tell me the correct price then swipe it for another amount. Either get a receipt or go somewhere else! They definitely don’t know what they are doing or someone is trying to steal!

Beverlyn Coney★★

I got my usual medium coffee and got to work and took one sip and my lip started tingling. I developed o cold sore on my lip. Not sure what was on the lip to cause the break out but I may be making my own coffee from now on. 🤢

Bobby Young★

Edit: an update... stayed away for a few months and out of need, stopped by for a quick coffee and burrito. STILL AWFUL. EDITED AN UPDATED PHOTO. I don't know how they're still in business Coffee was completely burnt and the breakfast wrap wasn't even wrapped. I've been a long time Tim Hortons customer, but unfortunately I'll no longer be going since it seems like they're moving in the wrong direction for quality food. Recently, I was told by their staff that they removed the fresh fruit option, with the only side option for healthy choices being yogurt... So now, I can't offer my kids any he