McDonald's

I am Batman★★★★★

We always have a wonderful experience at McDonald's Surbiton, and a big reason for that is Phoebe. She is absolutely fantastic with children and always goes out of her way to make them feel special. My kids constantly ask to come back because of how kind and welcoming she is. Unlike many other restaurants, Phoebe takes the time to notice the children, greet them with a big smile, and often gives them a balloon or a small toy to brighten their day. It's not really about the gifts, it's the genuine kindness, attention, and positive attitude she shows that make such a difference. She has a natur

Suzannah Leigh★

Very poor experience with this order. When it arrived, the packaging had clearly been ripped open, which is concerning. Some of the food portions were not properly filled, the chips were only about half full and looked like they had already been eaten from. One of the drink bags had also ripped, and the entire order arrived cold after taking over an hour to be delivered. Overall the food quality and packaging were very disappointing. I have contacted support with photos because the condition the order arrived in was not acceptable. I hope this location improves its quality control and packa

Romulus★

So have ordered now quite a few times through the app. And I customise my burgers , extra pickle and sauce in my big Mac’s cheese burgers etc, and when they arrive they have the labels on the burgers saying extra pickles /sauce but you open them up they never have. This has happened 5-6 times in the few 4/5 months , they obviously can be arsed to print the fake label but not customise the burger you just end up wiv a standard one , now when it’s delivered by the Epsom branch it’s done every time so props to Epsom , Surbo you suck big time

Zohaib Pannu★

Very disappointing experience at McDonald's Victoria. The manager was extremely rude, dismissive, and unprofessional. Instead of listening to my concern or trying to resolve the issue, they spoke to me in an unfriendly and disrespectful manner, which made the situation even worse. The staff also seemed poorly managed, and the overall customer service was far below the standard I expected. This was one of the worst customer service experiences I've had, and I hope the company looks into how customers are being treated at this branch.