Pollo Tropical

“Wonderful food, the employees were friendly and the atmosphere was great!”

Ciara J★★★★★

Waited 15 minutes for pollo? It’s literally in the name of the restaurant. Honestly though, I didn’t mind the wait because it’s what my son was craving. I’m still giving this place 5 stars because, from the moment I arrived, I noticed how helpful the staff was. The restaurant was clean, and the cashier was very friendly, even while delivering the news about the wait time. Thank you for the great customer service!

Zachary Elmer (Zacc)★★

I just ordered delivery from this location for two TropiChop Bowls, some sweet plantains, and a chicken Caesar wrap. The presentation of the bowls wasn’t fantastic, but at least I can say they were made correctly and as ordered. Unfortunately, the plantains looked like I got a regular size, instead of the large, as it was only like halfway filled. And then the wrap was smaller than my hand; it felt like it should’ve been in a kid’s meal, and a huge waste of almost $10! Overall, I’m just very disappointed in the quality of food that’s coming out. Everything just seemed extremely rushed and no

Maria★

The food was not good at all. It’s surprising how the quality of food in this restaurant chain differs depending on the location one visits. I ordered the shredded beef Tropichop. The rice was drenched - I guess from the liquidy “shreds” of beef, and the black beans were not edible! They truly had a strange taste to them. When I returned it to the manager, one of the female staff stood staring at me with a menacing look, hand gestures and all! Great place! 🙄

Katy Reeves★★★★

The food was good but I wasn't able to use my rewards acct & the drive thru girl didn't mention it either bc we said we were doing 2 orders. Wanted to earn my free Tropichop. Then she told me to scan the receipt for the points but that didn't work either. Need a better rewards system...