Pollo Tropical

“The service was amazing, and the food was actually pretty good.”

Monalisa Ramsaran★★★★★

Catered a park party, ordered online, and picked up flawless. When I arrivee, the woman at the front took me and was the kindest. She filled my order and went over each item with me prior to me leaving. White glove service, thank you for an easy catering decision. 10 out of 10, highly recommend.

jaszlyn rosales★

i wish to give a 0 , first off we placed an order on doordash, we ordered 2 meals and received everything for one meal then absolutely nothing for the steak platter; it is a steak PLATTER and they only sent over STEAK AND A BUN. we gave them benefit of the doubt and i went to the store to retrieve the rest of my items , upon arriving back at my JOB i had to LEAVE for their error , i realized they TOOK MY PLANTAIN CHEESE BALLS. and replaced it for the EXTRA SIDE OF PLANTAINS WE ORDERED, we can all clearly ready the receipt there’s cheesy plantain bites and a side of plantains ; the worker that

Laura Alvarado★

This was inside the salad that I ordered.I was chewing my salad when I felt something weird and it was that. I ordered something for my child as well, what if instead my food were inside my kid meal? Pollo tropical is getting nasty right now!! That is very dangerous and I will be reporting this and taking actions, my child or me could be harmed with that. I don’t even know what it is, but I know is sharp in one of the edges and that could lead to a serious injury. I’m never ever again going back or ordered anything from there!!!

krazy ISH★★★

The only saving grace for this restaurant is how flavorful the food is & you get a lot for the price. Service was ok. There were a lot of workers just standing around with 2 empty registers. After 10 minutes a lady finally came over to take our order. Every table was dirty. When I asked for sauces the lady had major attitude. I recommend just doing the drive thru or pick up. Just make sure your order is correct before you leave…